Purchases available in Spain, France, and Portugal

Frequently asked questions

Frequently asked questions about our products

How do we choose the main ingredients of our products?

We are committed to using only active ingredients whose effectiveness has been scientifically proven, rather than blindly following trends. Our formulation philosophy focuses on a clean and minimalist approach, using only the necessary ingredients to enhance skin health while preserving the integrity of our products. We prioritize high-quality raw materials, mainly from natural sources or sustainably produced. We believe that skincare should be based on research and clinical testing, and that our customers deserve the best in terms of quality and results. All of our ingredients are carefully selected based on their proven efficacy in clinical studies. We work closely with renowned dermatologists and scientists to identify the most effective ingredients.

What are the ingredients we avoid using?

To ensure the safety of our customers, we avoid the use of ingredients such as 1,4-dioxane, abrasive particles, aluminum, formaldehyde or formaldehyde-releasing preservatives (DMDM hydantoin, Diazolidinyl urea, Quaternium 15), phthalates, sodium lauryl sulfate, dyes and colorants, talc, toluene, harmful solvents, parabens, thiazolone, paraffin oils, triethanolamine, ammonium hydroxide, or chelating agents (EDTA).

Are our products suitable for all skin types?

Yes, we have products for all skin types. However, each one is formulated to better meet the needs of a specific skin type. You will find this information clearly indicated in the product details. If you have any questions, please feel free to contact us.

How should you incorporate our products into a daily skincare routine?

Each of our products is designed to be used in a specific way, which is detailed both in the product information and on its packaging. To ensure you incorporate them correctly into your daily routine, we recommend reviewing these instructions. If you have any questions or need personalized advice, feel free to contact us through our website or social media.

Are our products tested on animals?

No, our products are not tested on animals. In the European Union, animal testing for cosmetics is prohibited under Regulation (EC) No. 1223/2009, which has been in effect since 2013. This regulation bans both animal testing on finished cosmetic products and their ingredients, as well as the marketing of products that have been tested on animals.

How should you store the products to ensure their durability?

To ensure the durability of our products, we recommend storing them in a cool, dry place away from direct sunlight. Avoid exposing them to extreme temperatures or humid environments, as this may affect their quality. Additionally, make sure to close the containers tightly after each use to prevent contamination.

Can you use our products if you have allergies or sensitive skin?

Each product has a detailed list of ingredients on its product page and packaging, so you can identify any component that may cause a reaction. If you have any concerns, we suggest performing a patch test on a small area of skin before using it fully and consulting your doctor or dermatologist.

When do the products expire?

Each product includes the expiration date and the PAO symbol, which indicates the recommended usage time after opening (for example, "12M" means 12 months). Additionally, it is important to note that changes in color, texture, or scent may indicate that the product is no longer safe to use, even if the recommended time has not yet expired.

Frequently asked questions about shipping and orders

How long does it take to process and ship an order?

We understand that, as a customer, you expect to receive your order as soon as possible, which is why we work to process and ship orders within 24/48 business hours within the Peninsula. However, during launch periods, promotions, or events like Black Friday and Cyber Monday, these timelines may not be guaranteed, as well as during holiday periods.

Do we offer international shipping?

Yes, we offer international shipping. Currently, we ship to Spain, France, and Portugal, ensuring that our products arrive quickly and safely to these destinations.

What is the shipping cost and how is it calculated?

The shipping cost depends on the destination area. For detailed information on the rates and how they are calculated, we invite you to check the shipping terms section on our website. There you will find all the details about the applicable costs based on your location.

What should you do if your order arrives damaged or incorrect?

If your order arrives damaged or incorrect, contact us via email at hello@ekseptionskincare.com, including the order details and a photo of the damaged or incorrect products. We will handle the entire process simply and at no additional cost, working to resolve it as quickly as possible. You can refer to our Refund and Return Policy page.

Are express shipping options available?

Currently, we do not offer express shipping options. However, we work to process and ship orders as quickly as possible within the established timelines.